Technical Support Channels
A Sixty–Minute Response Guarantee
We offer a sixty–minute response warranty for every trouble ticket or e–mail that you submit to the help desk support staff. We’ll speedily reply to all standard inquiries and forward the case to our server administrators in case any additional assistance is required. If you take advantage of the Administration Services package, we will execute any of the included server management tasks at a time that has been agreed upon earlier.
A First–Rate Client Care Service
We will be at your disposal 24/7 to reply to any enquiries that you may have pertaining to our Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also need assistance with server administration tasks, you can take advantage of our Administration Services package, which includes backup hard drive storage space, weekly Operating System updates, server monitoring and restarting procedures, as well as software installation and troubleshooting services
An Easy–to–Navigate Help Section
Our Hosting Control Panel has been installed by default for each Linux dedicated servers hosting package. Among its features is a very time and effort–saving integrated knowledge base that will walk you step by step on how to use it. Most of the help articles also video versions which demonstrate all the actions that you can perform in a highly illustrative manner. You will find the instructional articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.