24/7 Customer Support in Cloud Hosting
The customer and tech support services for all our cloud hosting plans are twenty-four-seven, which means that you can forget all about waiting for several days so as to get assistance. If you are not our client yet, you can call us, chat with a representative or send an e-mail. If you currently have an account, you are able to open a support ticket on top of the other three methods of contact. You'll be able to select the best way to contact us based on what your location is or what kind of device you use. We are able to assist you for more or less any hosting-related question that you have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you may open a ticket, but even then the max reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting packages that we supply feature 24/7 customer and technical support, which means that whatever the issue you experience, you are able to contact us and we'll give you a hand quickly. Our guaranteed reply time for any e-mail or trouble ticket that you open from your Hepsia hosting Control Panel is only 1 hour; typically the response time hardly ever is more than twenty minutes. In addition, we have phone support with multiple local numbers worldwide as well as a live chat, which means that you're able to get in touch with us and get more details about our solutions even if you don't have an account yet. We're able to assist you with nearly any question or a difficulty you have - payment methods, plan specs, email setup, website hosting account settings, and many others. If you employ our services, you won't ever experience a scenario where you should wait for a couple of days to get a problem resolved like you have to do with many other service providers.
24/7 Customer Support in VPS
Each and every virtual private server package that we provide includes 24/7 customer and tech support, therefore in case you experience any trouble with the pre-installed software on your machine or you have any pre-sales or general questions, you're able to contact us anytime, even weekends and holidays. For your benefit, we supply different methods of communication - phone support with several local numbers around the world, live chat, emails plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech problems because it will be much easier to monitor what is going on. The maximum guaranteed response time for all the emails and tickets is one hour, but it rarely takes that long to get assistance. In case you acquire the Managed Services upgrade that we supply, our admins will also help you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Hosting
If you get a dedicated server through us, you will be able to get in touch with us at any time using various channels and the maximum time that you'll need to wait for an answer is approximately 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is available 24/7 regardless of whether it is a weekend or a holiday and we can assist you with anything related to the apps which are pre-installed on the server. To contact us about a technical issue, you are able to open a support ticket through the Help section of your billing Control Panel or you can send us an e-mail. In case you have any kind of basic questions or you would like to learn more about our website hosting solutions before you order, you can also employ our live chat or you could call one of the local numbers that we have in various countries worldwide. In the event that you'd like to receive support for third-party software that you can't install or operate properly, you can add the Managed Services upgrade to your current plan and our sysadmins will assist you.