Phone Support in Cloud Hosting
We believe that the option to talk to a live representative is very important, so we have three support lines all around the world (Australia, USA and UK) and you're able to contact us on the phone for fourteen hours every day. If you consider purchasing one of our Linux cloud packages, for instance, you are able to phone us and find more about our services prior to ordering to make sure that we match all system requirements for your sites. After your purchase, you can get in touch with us about any kind of sales and / or billing troubles you may have, or receive any kind of general or basic technical information that you need. We have tried to find the perfect balance between phone and ticket support, so for strictly technical matters you have to use our ticketing system, that will make it easier to monitor the communication along with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
We offer live telephone support 14 hours per day as part of the support services for each semi-dedicated server plan that we supply. Considering that some issues are more difficult and time-consuming, you'll have to open a ticket if you come across such a problem, but for all your general, billing or minor tech issues you can always phone us and we'll assist you right away in order to save you the time you will need to spend on opening a support ticket. Even if you don't have an account yet, you are able to find out whether you can host your internet sites on our state-of-the-art cloud platform or you will be able to get any other general information about our semi-dedicated services. We have local phone numbers in the U.S.A., Great Britain and Australia as well as an international number, so that you will be able to call the one that is closer to your region.