A live chat is one of the many methods of communication supplied by some hosting providers as a part of their support service. Determined by the supplier, the chat can be used for pre-sales, billing and/or tech assistance. This way of communication is faster than a support ticket and it makes it much less likely to misunderstand or misspell a word in comparison to a telephone call with a representative. In addition, when the issue that you experience needs some time to be investigated and resolved, you're able to do something different in the meantime instead of just waiting, like you would have to do if you call. Also, you can take advantage of a live chat support service without charge provided that you have Internet accessibility even when your website hosting supplier is based in a different country and they don't have a local telephone number you can call.

Live Chat Support in Cloud Hosting

We supply a live chat assistance service for all Linux cloud packages that we offer and we can assist you with almost everything in real time. If you don't have an account with our company yet, we will be able to give you more info about the packages in order to help you to get the most suitable package. If you are an existing customer, we are able to assist you with any billing or general matter plus with various common tech matters, for example an e-mail address installation in a desktop e-mail client. If you can't phone us for some reason or you are in some country where we do not have a local telephone number, the live chat will be the best choice to get in touch with us. Needless to say, some matters require additional time to investigate and test, which means that you will need to open a ticket to our technicians, still, we can save you time and help you with numerous troubles on the chat.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we provide is accessible every day, even on weekends and holidays. It's the perfect way to find out more information about our Linux semi-dedicated hosting packages in case you don't have an account yet or to get a problem resolved in case you are a client and our customer support agents will help you live no matter what time of the day you join our chat. In case you're hestitating which package is more suitable for your web sites, in case you need a piece of advice whether you should order a specific upgrade and how to obtain it or when you've got problems setting up an email account on your computer, you are able to contact us and we'll give you the needed information in a timely manner. The live chat is accessible even after our telephone lines go off for the day, therefore if you have an account here, you can be certain that you will always benefit from quick help with any kind of question or trouble that shows up.