Integrated Ticketing System in Cloud Hosting
In contrast to what you may find with plenty of other hosting companies, the ticketing system that we’re using with our Linux cloud packages is an integral part of the Hepsia Control Panel, which is included with all web hosting accounts. You won’t need to memorize several login credentials, since you will be able to manage both your tickets and the web hosting account itself from one place. So, if you have a question or experience a problem, you can contact our technical support team immediately. Our ticketing system offers a clever search mechanism. This goes to say that even if you have posted numerous tickets over the years, you will be able to track down the one that you need without much effort. Furthermore, you can check knowledge base suggestions for resolving commonly confronted problems.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve got a semi-dedicated server account with our company and you want to contact our client service team, you will be able to post a ticket directly from your Hepsia Control Panel instead of going through a totally different tech support platform as you’ll have to do with most hosting companies on the marketplace. Our integrated trouble ticket system will enable you to send a new ticket without hassles and to go through older tickets using a clever search box. Additionally, you will be able to take a look at the applicable knowledge base articles that our system will present you with based on the problem category that you select for your new ticket. You can accomplish all the aforementioned activities without leaving your Hepsia Control Panel at any moment, which means that if you stumble upon any challenge or have a question, you can contact our support engineers and resolve the problem at hand within the hour via one single support platform.