There are different ways to contact the web hosting company whose services you are using, but the one that you’ll invariably find no matter which company you choose is a ticketing system. It is the least complicated medium of correspondence for different reasons. In case no customer support team member is available at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will invariably hit home. In addition, you can copy and paste extensive pieces of info without having to worry about typos, and if a particular issue requires more time to be fixed or a number of responses have to be exchanged, all the info will be in one place, so each party can always see the comments left by the other one. The negative aspect of using tickets to get in touch with your hosting provider is that they’re typically separate from the web hosting platform, so if you have to supply information or to adhere to instructions, you will have to use no less than two different interfaces and this number can increase if you want to administer multiple domain names. Moreover, a lot of web hosting providers respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst awaiting an answer.

Integrated Ticketing System in Cloud Hosting

In contrast to what you may find with plenty of other hosting companies, the ticketing system that we’re using with our Linux cloud packages is an integral part of the Hepsia Control Panel, which is included with all web hosting accounts. You won’t need to memorize several login credentials, since you will be able to manage both your tickets and the web hosting account itself from one place. So, if you have a question or experience a problem, you can contact our technical support team immediately. Our ticketing system offers a clever search mechanism. This goes to say that even if you have posted numerous tickets over the years, you will be able to track down the one that you need without much effort. Furthermore, you can check knowledge base suggestions for resolving commonly confronted problems.

Integrated Ticketing System in Semi-dedicated Hosting

If you’ve got a semi-dedicated server account with our company and you want to contact our client service team, you will be able to post a ticket directly from your Hepsia Control Panel instead of going through a totally different tech support platform as you’ll have to do with most hosting companies on the marketplace. Our integrated trouble ticket system will enable you to send a new ticket without hassles and to go through older tickets using a clever search box. Additionally, you will be able to take a look at the applicable knowledge base articles that our system will present you with based on the problem category that you select for your new ticket. You can accomplish all the aforementioned activities without leaving your Hepsia Control Panel at any moment, which means that if you stumble upon any challenge or have a question, you can contact our support engineers and resolve the problem at hand within the hour via one single support platform.