Many people who begin using their very first hosting account, or switch companies, frequently have enquiries with regards to how particular procedures are accomplished or face problems when setting up different things such as e-mails, website settings, and so on. This is why, a lot of companies have compiled documentation with the most common questions and issues so as to help their customers obtain information quickly and easily. Consequently, the help desk support team representatives can spend more time on actual problems that given clients may be facing, as the solution for the minor things will be available on the Internet and customers will be able to fix them without touching base with the tech support team. Having thorough documentation is pretty important, particularly for new users with zero practical experience, because the web hosting service entails a multitude of features and lots of people can become confused about what action to take. A good knowledge base can both help you complete the tasks that you wish and get to know how the web hosting service functions in general.

Extensive Online Documentation in Cloud Hosting

All Linux cloud packages that we are offering feature an extensive knowledge base where you can find everything you should know with regard to your web hosting account. Regardless of whether you’re planning to set up a brand new database, to forward a domain name using an .htaccess file or to create an email account on your personal computer or telephone, you can simply check our step-by-step help articles and all the information that you need will be there. When you go to a particular section of the Hepsia Control Panel, you will see articles that are related to the functions that can be accessed through it. In case you would like to see the whole article collection and get familiar with all the functions that Hepsia is offering, or simply to read general info about the web hosting service, you can explore the whole knowledge base, which can be accessed through the Help menu in your Control Panel. We have tried our very best to cover any obstacle that you might confront, but if you do not find what you need, you can always touch base with us, as our tech support staff is at your service 24/7/365.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia hosting Control Panel, which is included in our Linux semi-dedicated hosting packages, will allow you to access the in-depth online documentation that we have prepared for you. The articles themselves offer generic information on our services, educational manuals about the separate features that you can use, plus troubleshooting instructions that can help you repair common problems that you may chance upon. The topics that we’ve included cover basically everything, from basic things such as how to host a new domain name in the account, to more intricate ones such as which SSH commands are permitted on the servers. Articles that are dedicated to the features of a certain section of the Control Panel will always be available in the right corner of the page that you are on, whilst the complete article list can be accessed through the dedicated Help section.